Website Care

Your website is a 24/7 business marketing tool, and it needs to be carefully maintained and kept relevant. How much will it hurt sales for it to be down? Will potential customers return if your website gets hacked?

Web technology is constantly changing and keeping your site secure, functioning properly, with up-to-date content is an ongoing challenge. We offer a variety of website care packages, to give peace of mind and security to your online investment.

Updates

Updates

We keep your WordPress Software, Plugins and Themes up to date so you don't have to

backup-file

Backups

We take full backups of website files and database, and store them off-site

encrypted

Security

Protect your website from hackers, by hardening files and adding extra security

Recovery File

Free Recovery

Insurance for your website, if there is a problem - we will restore it at no extra charge

Care Packages

Please select from one of our popular packages below to setup a monthly subscription payment.
For other payment options, or for custom packages, please contact us.

Starter Web Care

$ 100 Monthly - Per Site
  • Premium Software Licenses
  • Software & Plugin Updates
  • Monthly Backup
  • Basic Security
  • Free Site Recovery
  • Uptime Monitoring
  • Web Updates
  • Privacy Policy

Business Web Care

$ 150 Monthly - Per Site
  • Premium Software Licenses
  • Software & Plugin Updates
  • Daily Backup
  • Enhanced Security
  • Free Site Recovery
  • Uptime Monitoring
  • 4 Hrs/Year Web Updates
  • Privacy Policy

Premium Web Care

$ 300 Monthly - Per Site
  • Premium Software Licenses
  • Software & Plugin Updates
  • Daily Backup
  • Enhanced Security
  • Free Site Recovery
  • Uptime Monitoring
  • 2 Hrs/Month Web Updates
  • Privacy Policy

Website Care FAQ

WordPress powers about 43% of the internet, and is one of our favourite tools for building flexible, easy-to-update websites. It does, however, have to be backed-up and updated regularly to stay secure. There are software updates that come out on a nearly weekly basis, and when left out of date pose a considerable security risk.

Frequent updates also mean that the software is constantly improving – getting faster, more secure, and offering new features – and when kept up to date, can allow your site to last years longer. 

WordPress makes it easy to update galleries, text, photos, and publish blog posts, but there are many working parts and it can be difficult to properly backup site files and the database without technical knowledge.

As well, it is very common to run into errors when updating the software. When problems occur, the restoration of files and the database can be very difficult and costly, and your website could appear broken until you are able to get help repairing it.

As web experts, we follow the trends and industry news, we often have insight into which updates to expect issues from and we have solutions or workarounds. We also have much better ability to repair the site if we have a recent backup and know where the error occured.

While WordPress does have an automatic ‘update’ option in the backend, there isn’t a built-in way to backup the website first. This is dangerous in case something goes wrong and you have no backup to restore the site from. We strongly caution clients to never use this feature.

“Content Managed” websites (or CMS websites) like WordPress allow the ability to log in to a backend portal and make edits directly to the website, quickly and easily. Traditional websites had to be downloaded to a computer and manually edited file by file. Although CMS websites are easy to access and flexible, they do have a higher risk of hackers gaining entry to your website through the online login area. Having a strong password, up-to-date software and added security hardening is the best way to reduce security risk.

Not exactly. While the site will keep working even if the software is left untouched, it becomes significantly more susceptible to hackers and malicious attacks because it doesn’t take advantage of new security updates that are released frequently. Also, when plugins are abandoned by developers, they can be left with old coding and also be targeted by hackers. Updating the software and plugins makes the website more stable, more secure, and function better than if left untouched.

In our experience, WordPress websites will experience security issues within 3-6 months of being out of date.

It depends on the plan chosen, as each tier has a different amount of updates included. Note that these updates relate to content (text, images, news posts, PDFs), but do not include functionality changes or enhancements, which will require a quote.

We offer a wide variety of monthly digital marketing services such as SEO or Google Ads management to supplement your website growth as well. 

WordPress itself is free, and it’s true there are a variety of free plugins and theme’s available. However, in our decade of experience building websites with WordPress, we have learned that using premium theme builders and plugins result in much better, more beautiful, dynamic and customized websites. This is why we use a small suite of paid software when building all our projects. 

Every web care package includes the use of our premium software licenses. Should you want to opt-out of web care, you will need to purchase your own licenses in order to continue to receive updates for these softwares.

*It is important to note that this does not include every software license your project may use, as each project is unique. Our main core software is included in web care, and if any additional licenses are required, we will discuss costing and renewal of them with you during development. 

‘Uptime Monitoring’ means we will be automatically notified first if your website goes down, and can start working as soon as possible to getting it resolved (before your customer’s notice).

‘Security Monitoring’ means we will get notified every time someone tries to log in to your website with the wrong user name or password. When we start to see this happen repeatedly (a web attack) then we can lock them out of the website, or lock down the login page to avoid issues. Most people would be surprised at how many login attempts happen.

Website Privacy Laws are complex and constantly changing, which makes it hard to keep your policy current. Termageddon is a privacy policy service we use, that keeps your Privacy Policy always up to date with the changes in the industry. This is a subscription service with a monthly cost, that we will include on our top Care Plans.

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